Sinan AI never sends a refund, cancels an order, or does anything you can't undo without your tap first. That part hasn't changed. What's changed is what you see in the moment right before you tap.
Until now, approving something from Sinan meant trusting a summary: a short line telling you what Sinan wanted to do, not the actual message it was about to send. If Sinan asked to approve a reply to a customer, you'd see something like "reply to customer about late delivery" — not the words themselves. Most of the time that was fine. But every so often you'd want to know exactly what was about to go out before putting your name behind it, and there was no way to check.
What you see now
When Sinan drafts something that needs your approval, you now see the exact text, start to finish, before you decide anything. If it's a reply to a customer, you read the reply as the customer would read it. If it's a message going out on WhatsApp, you see it formatted the way it'll arrive. No summary standing in for the real thing.
And if something's close but not quite right, you don't have to reject it and start over. You can edit it directly, right there, and approve the version you actually want sent. A word that reads wrong, a tone that's too formal for your shop, a detail Sinan got half right — you can fix it in a few seconds instead of writing the whole reply yourself.
Why this matters more than it sounds like it does
Approval only works as a safety net if you can see what you're approving. A summary is someone else's description of the thing; the actual draft is the thing. The gap between those two is exactly where mistakes slip through — not because Sinan got the facts wrong, but because a summary can't carry tone, phrasing, or the small details that make a reply sound like your shop and not like a form letter.
This also changes what approving feels like day to day. Instead of a yes/no decision made on faith, it's a quick read and, when needed, a quick edit. For the messages Sinan gets right — which is most of them — that's a glance and a tap. For the ones that need a touch, you're not starting from a blank page.
On your phone, not just your computer
This works the same way on the phone app as it does on the computer. That matters because approvals don't wait for you to be at a desk. A customer messages at a time you're restocking shelves or packing orders, Sinan drafts a reply, and you're the one who has to decide whether it goes out. Now, wherever you're reviewing it from, you're reading the real draft and can edit it on the spot — not just from your computer at the end of the day.
A few things worth being clear about. This changes what you see and whether you can edit before approving — it doesn't change what kinds of actions require your approval in the first place. Refunds, cancellations, and anything that can't be undone still wait for your tap, exactly as before. And editing a draft changes only that one message; it doesn't teach Sinan a new way of writing for next time. If you find yourself making the same fix over and over, that's worth telling us, because it probably means something in how Sinan writes for your shop should change at the source, not just in each approval.
We built this because trust in an AI that acts on your behalf shouldn't mean trusting it blindly. Seeing exactly what's about to happen, and having the last word on the wording, is a small change on the screen but it's the difference between approving on faith and approving because you checked.